Responsible Gaming at bongo7

bongo7 takes responsible gaming seriously. We believe that every player on our platform — whether they are betting on cricket in Dhaka, spinning slots in Chittagong, or following a BPL match from Sylhet — deserves a safe, fair, and controlled environment in which to enjoy our games and sports markets.

Our responsible gaming framework is built around four principles: awareness, control, support, and prevention. We want every bongo7 player to understand the nature of gambling, make informed decisions about how they spend their time and money, access self-help tools at any moment, and know where to turn if gambling stops being fun.

All bongo7 accounts are strictly limited to players aged 21 years or older. This is a firm platform-wide requirement with no exceptions. During registration and at any point during account verification, players may be asked to confirm their age with appropriate documentation. Accounts found to belong to individuals under 21 will be closed immediately and any remaining balance returned to the originating payment account.

Responsible gaming is not a formality at bongo7 — it is an active, ongoing programme embedded into how our platform operates. Our support team is trained to identify and sensitively respond to signs of problem gambling, and our account tools give you real, effective controls you can activate at any time without waiting for approval.

The following tools are available to every registered bongo7 player. All tools can be activated by contacting our support team at [email protected] or through your account dashboard where indicated.

Gambling becomes a problem when it stops being entertainment and starts causing harm — financially, emotionally, or socially. Problem gambling can affect anyone, regardless of how long they have been playing or how much money they have. Recognising the early warning signs is the first step toward regaining control.

At bongo7, we encourage all players to regularly ask themselves honest questions about their gambling habits. The signs below are common indicators that gambling may be moving beyond healthy recreation. If several of these apply to you, we strongly encourage you to use our self-help tools or speak to our support team without delay.

Self-exclusion is the most powerful tool available to players who feel they need a definitive break from gambling. When you request a self-exclusion on bongo7, the following happens immediately:

• Your account is suspended and you cannot log in for the duration of the exclusion period.
• All pending deposits are cancelled and any available balance is returned to your originating bKash, Nagad, Rocket, or Upay account.
• You will not receive any promotional communications, bonus offers, or marketing messages from bongo7 during the exclusion period.
• If you attempt to create a new account during an active self-exclusion, that account will be closed as soon as it is identified.

Self-exclusion periods are available in the following durations: 3 months, 6 months, 1 year, 3 years, and permanent. A permanent self-exclusion cannot be reversed under any circumstances. Temporary self-exclusions can only be lifted after the full period has elapsed, and a mandatory 7-day cooling-off period applies before reinstatement.

To request a self-exclusion, contact our support team at [email protected] and clearly state your chosen duration. We will process the request within 24 hours and send you a written confirmation. Self-exclusion requests are treated with strict confidentiality.

Deposit limits are one of the simplest and most effective ways to stay in control of your spending on bongo7. You can set a limit on the total amount you are permitted to deposit within any rolling daily, weekly, or monthly period. Once the limit is reached, no further deposits will be accepted until the period resets.

Key rules that apply to deposit limits on bongo7:

• Decreasing a limit takes effect immediately. If you lower your weekly deposit cap from ৳10,000 to ৳5,000, the new limit applies to all deposits made from that moment onward.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This delay is intentional and protects players from making impulsive decisions during a losing streak.
• Limits apply across all payment methods. A combined limit across bKash, Nagad, Rocket, and Upay cannot be circumvented by switching between payment providers.
• You can review your current limits and usage at any time by contacting our support team or checking your account dashboard.

We recommend that every bongo7 player set a deposit limit at the time of registration, even if the limit is generous. Having a firm ceiling in place ensures that an occasional bad session cannot escalate into serious financial harm.

bongo7 operates a strict 21+ only policy. No individual under the age of 21 is permitted to register an account, make a deposit, or participate in any gambling activity on this platform. This requirement applies to all players regardless of their location within Bangladesh.

If you share a device or a mobile banking account with younger family members, we strongly encourage you to take the following precautions:

• Always log out of your bongo7 account after each session, especially on shared devices.
• Keep your login credentials private and never share your username or password with anyone, including family members.
• Enable a screen lock or app lock on your phone to prevent unauthorised access to the bongo7 platform or your mobile banking apps.
• Have open, honest conversations with young people in your household about the risks associated with gambling and the legal age requirements.

If you suspect that a minor has accessed a bongo7 account, contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and a full refund of any balance, without delay.

If you feel that gambling is becoming a problem for you or someone you care about, do not wait. Reaching out is a sign of strength, not weakness. The bongo7 responsible gaming team is available around the clock to listen, advise, and take immediate action on your account.