bongo7 Privacy Policy

bongo7 ("we", "us", "our", or "the Platform") is committed to protecting the personal data of every player and visitor who interacts with bongo7.app. This Privacy Policy describes how we collect, process, store, and share personal information in connection with your use of the Platform, and it sets out the rights you have in relation to that information.

By registering an account, making a deposit, or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the Platform immediately.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which form part of our overall agreement with you. Where any conflict exists between this policy and the Terms & Conditions on a matter of data privacy, this Privacy Policy takes precedence.

We may update this Privacy Policy from time to time to reflect changes in how we operate or changes in applicable data protection standards. Where changes are material, we will notify you through the Platform. The date at the top of this page always reflects the most recent revision. Continued use of the Platform after any revision constitutes acceptance of the updated policy.

bongo7 collects personal data through the following channels: directly from you when you register, deposit, or contact support; automatically when you use the Platform; and from third-party payment providers in connection with transaction processing. The categories of data we may collect include:

• Identity data: Full legal name, date of birth, and government-issued identification document details (collected during identity verification).
• Contact data: Mobile phone number registered with your bKash, Nagad, Rocket, or Upay account; email address where provided.
• Account data: Username, encrypted password, account creation date, account status, and communication preferences.
• Transaction data: Deposit and withdrawal amounts, payment method references, transaction timestamps, and balance history.
• Gaming activity data: Games played, bets placed, wager amounts, outcomes, session durations, and bonus utilisation records.
• Technical data: IP address, device type, operating system, browser type, screen resolution, and general geographic location derived from your IP address.
• Usage data: Pages visited, features used, links clicked, and navigation patterns within the Platform.
• Communications data: Records of messages sent to our support team, including the content of those messages and the time and date they were sent.

We do not collect any special category data (such as biometric data, health data, or data related to ethnic origin, political opinions, or religious beliefs) unless you have specifically provided such data to us in the context of a support or verification request.

bongo7 applies multiple layers of technical and organisational measures to keep your personal data secure at all times.

bongo7 processes your personal data only for defined, lawful purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The primary purposes for which we use your data are as follows:

• Account management: To create, maintain, and secure your bongo7 account, including verifying your identity and processing your registration details.
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records for your account.
• Service delivery: To provide access to games, sports betting markets, promotions, and all other features available on the Platform.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, account takeover attempts, and other misuse of the Platform.
• Responsible gaming compliance: To monitor gaming activity for indicators of problem gambling and to enforce deposit limits, self-exclusion requests, and other responsible gaming tools.
• Legal and regulatory obligations: To comply with applicable laws, respond to lawful requests from authorities, and maintain records required under applicable financial and gaming regulations.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes in a timely and accurate manner.
• Platform improvement: To analyse usage patterns, fix technical issues, and develop new features that improve your experience on bongo7.
• Marketing communications: Where you have provided consent, to send you information about promotions, bonuses, and platform updates. You may withdraw this consent at any time by contacting support.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil the purposes described above or to comply with our legal obligations. When data is no longer required, it is securely deleted or anonymised.

bongo7 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may share your data only in the following limited and controlled circumstances:

• Payment processors: We share transaction-related data with bKash, Nagad, Rocket, and Upay solely to process your deposits and withdrawals. Each provider operates under its own privacy policy and applicable financial regulations.
• Game providers: Technical identifiers (not your full identity) may be shared with our game providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — to enable game delivery, session tracking, and RNG certification compliance.
• Identity verification services: Where identity verification is required, we may share relevant documentation with trusted third-party verification partners who are contractually obligated to protect your data.
• Law enforcement and regulators: We will disclose personal data to government bodies, law enforcement agencies, or regulators when required to do so by law or in response to a valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, personal data held by bongo7 may be transferred to the acquiring entity, subject to equivalent privacy protections.

In all cases where data is shared with third parties, we require those parties to maintain appropriate technical and organisational safeguards and to use the data only for the specific purpose for which it was disclosed.

bongo7 uses cookies and similar tracking technologies to operate the Platform efficiently and to enhance your experience. A cookie is a small text file placed on your device when you visit the Platform. We use the following types of cookies:

• Essential cookies: These are strictly necessary for the Platform to function. They manage your login session, maintain your account state, and ensure the security of your connection. These cookies cannot be disabled without impairing the basic functionality of the Platform.
• Functional cookies: These remember your preferences, such as your preferred language setting and display options, so that you do not need to reconfigure them on each visit.
• Analytical cookies: These help us understand how players interact with the Platform — which pages are visited most frequently, how long sessions last, and where errors occur — so that we can improve the overall experience.
• Security cookies: These help detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transaction behaviour.

By continuing to use the Platform, you consent to our use of cookies as described above. You may configure your browser to block or delete cookies, but please note that doing so may affect your ability to use certain features of bongo7, including maintaining a logged-in session.

As a bongo7 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within a reasonable timeframe.

bongo7 is strictly an adult platform. Players must be 21 years of age or older to register and use the Platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to an individual under the age of 21, we will immediately suspend the account, retain relevant data for fraud and compliance purposes, and return any remaining balance to the originating payment account after investigation.

If you are a parent or guardian and believe that a minor in your care has created an account on bongo7, please contact us immediately at [email protected] so that we can take appropriate action without delay.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data has been handled, please contact the bongo7 privacy team using the details below. We take all privacy complaints seriously and will respond to your enquiry as promptly as possible.

Email: [email protected]

Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)

We aim to acknowledge all privacy-related requests within 48 hours and to provide a substantive response within 10 business days. For complex requests that require additional time, we will inform you of the expected resolution timeline.

This Privacy Policy was last reviewed and updated on 1 January 2026. We encourage you to revisit this page periodically to stay informed of how bongo7 handles your personal data.